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Katy Trail Rock Island Spur Comments
Comfort Inn of Boonville in Boonville


We were very disappointed with our stay July 2011 at Comfort Inn, Boonville, MO. We were unable to regulate the room temperature to a comfortable degree the entire time. Someone had been smoking in our non-smoking room. The hair dryer was defective and the tub did not look clean. Our original reservation was made online with a confirmed dollar amount and after check-out I noticed a fee for a safe we didn't want or need had been added. All of this will make it very unlikely we will choose Comfort Inn again in the future.
posted Jul 7 2011 4:47PM - Anonymous

Anonymous, I believe you have 60 days to get your fee back for the safe you were charged for and did not use.
posted Jul 7 2011 9:41PM - SteveK, saint louis, MO

We had the same fee from the Comfort INN. When i called to inquire they explained that it was standard policy to cover any incidentals they may have missed (ie movies, long dist call etc) and it was usually removed within 48 hours, as was the case for us.
posted Jul 10 2011 8:58AM - Anonymous

Try the Holiday Inn Express just a short distance from the Comfort Suites. I often travel to Boonville on business and have always enjoyed my stay there -- nice comfortable clean rooms, good breakfast and great people working there.
posted Jul 10 2011 10:16PM - sharonbikes, Kansas City

Anonymous #2 I believe the safe fee is different from the incidental fee some hotels put on your credit card and then take off. I have never heard of Confort Inn doing this, but I have had multiple EconoLodge's try to tack on this safe fee, and if I catch it, I will get it removed. It is usually around $1.50, and they generally won't ask you if you want it or not, but it is their policy to take it off if you request it.
posted Jul 11 2011 11:52PM - SteveK, saint louis, MO

Dear ________________,

I'm concerned about the disappointment you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.

We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. Consequently, it's disappointing to learn that you're unhappy.

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.

Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken.

Again, I want to thank you for taking the time to share your concerns with us.

We look forward to serving your future lodging needs.

Sincerely,
Kym T~Comfort Inn Boonville
posted Jun 13 2012 1:12PM - Comfort Inn, Boonville

Tags: Boonville, Comfort Inn of Boonville, Holiday Inn Express, Lodging, Weather Modify Tags
         




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